Support

Comprehensive support and product service is provided to maximize the return on your investment in WinMan. Using the feedback we receive from our users and business partners we continually improve our customer services including the speed of our responses to queries and the quality of our documentation and training guides.

WinMan is designed from the ground up to be as intuitive and user friendly as possible. When questions do occur there are many directions you can choose for resolution.

For self help you can refer to :

• User's manual
  
• Integrated help comprising a comprehensive user guide, FAQs and file definitions
  
• Web based support tools which include up to date FAQs, technical bulletins, customer newsletters and utility downloads
  
• Training guides

If this doesn't resolve the query then third party assistance can be provided by :

• Expert support via Telephone, Fax and Email
  
• Quarterly and/or annual visits
  
• Remote support to your WinMan system via Terminal Services™ or PCanywhere™
  
• Authorized business partners
  
• On-site consultations